A free cancellation is possible up to 30 days before arrival date.
In case of cancellation 30 to 7 days before your arrival, we charge 40 percent,
from 7 to 2 days before arrival we charge 70 percent.
From 1 day before arrivals, in case of no-show and early departure, 90 percent of
of the agreed arrangement price.
Please note that for larger group bookings, different cancellation conditions may apply.
Please refer to your booking confirmation.
The general terms and conditions can be found here as pdf:
In order to cover unforeseen events and avoid inconvenience, we recommend that you take out travel insurance:
European Travel Insurance – Calculate Amount
Because life doesn’t always play the way you would like, especially when it comes to a well-deserved holiday,
we recommend to all guests the conclusion of a travel cancellation insurance.
With Hotel Torno Plus insurance, you can save unnecessary costs when the notorious case occurs,
that you are prevented, for example, because of an unforeseen illness or a death.
Travel protection does not put you at a financial disadvantage if you are unable to start your holidays
or cancel earlier (or even have to take advantage of a mountain rescue).
And next time it will definitely work out with the holiday. Here you can take out your insurance just as comfortably.
Your share of travel insurance is calculated here:
We recommend a travel cancellation insurance of the European warmest and look forward to welcoming you soon.
General information can be found at: European Travel Insurance