Privacy policy
Updated on March 23, 2018
Hotel Seevilla Wolfgangsee e.U.
Market 17
5360 St.Wolfgang
email: welcome@seevilla.co.at
The privacy policy covers the collection and use of personal data that may be collected when you contact us, for example when you visit our website, when you request, book or purchase services or when you call us. Please take a moment to read the following document, which will inform you about how Hotel Seevilla Wolfgangsee e.U. handles your personal data, what types of data are collected, how and for what purpose this data is used, to whom Hotel Seevilla Wolfgangsee e.U. passes this data on and how Hotel Seevilla Wolfgangsee e.U.
protects your personal data.
Your personal rights have the highest priority, and Hotel Seevilla Wolfgangsee e.U. makes every effort to protect these rights. All further obligations under data protection law that may go beyond this data protection declaration remain unaffected.
For what purpose does Hotel Seevilla Wolfgangsee e.U. collect personal data?
Hotel Seevilla Wolfgangsee e.U. collects and uses your personal data in order to provide you with exemplary customer service, to enable convenient access to our website and to offer you the best possible range of services. Above all, however, to facilitate your new inquiry, a new booking if you contact us again after a stay or an inquiry. This is also necessary in the event of subsequent invoice claims.
In addition, your personal data helps us to keep you up to date with the latest product announcements, special offers and other developments that we think may be of interest to you. If you are not interested in being kept up to date with the latest developments and current product and service information, you can let us know at any time. As of today (Friday, March 23, 2018), no newsletters are sent electronically, by email, but only by post.
What data is recorded?
There are a number of situations in which Hotel Seevilla Wolfgangsee e.U. can use your personal data to provide you with a better service. For example, you may be asked to provide personal information when you start a transaction. You will only ever be asked to provide information that is relevant to the situation in question. This includes, for example, your name, postal address, telephone number, e-mail address and preferred method of contact or credit card details. In addition, Hotel Seevilla Wolfgangsee e.U. collects information for market research purposes in order to get to know our customers better and to be able to offer you a more effective service. Furthermore, Hotel Seevilla Wolfgangsee e.U. collects data on customer activities on our website. Hotel Seevilla Wolfgangsee e.U. can use this data to determine what information is really useful to our customers and which areas of our websites and Internet services are of most interest to them.
When does Hotel Seevilla Wolfgangsee e.U. pass on personal data?
Hotel Seevilla Wolfgangsee e.U. takes the protection of your personal rights very seriously. Hotel Seevilla Wolfgangsee e.U. assures you that Hotel Seevilla Wolfgangsee e.U. will neither sell nor lend your contact information to other providers. In order to provide you with an exemplary service, Hotel Seevilla Wolfgangsee e.U may pass on your personal data to legal persons who are, however, obliged to protect this data in accordance with the data protection declaration.
We would like to point out that for the purpose of simplifying the inquiry and booking process and for subsequent contract processing, the operator stores the IP data of the connection owner in the form of cookies, as well as name, address and credit card number. In addition, the following data is also stored by us for the purpose of contract processing or for registration purposes: Date of birth. The data provided by you is required to fulfill the contract or to carry out pre-contractual measures. We cannot conclude the contract with you without this data. Data will not be transferred to third parties, with the exception of the transfer of credit card data to the processing bank/payment service provider for the purpose of debiting the room price or the costs incurred during the stay, as well as to our tax advisor to fulfill our tax obligations. The programs used micros Fidelio reservation system from Oracle and the booking tool from Vioma GmbH securely store your data that is transmitted to us and have their own data protection declarations which you can find here:
vioma GmbH: https://www.vioma.de/de/service/datenschutzerklaerung/
micros Fidelio: https://www.oracle.com/de/legal/privacy/services-privacy-policy.html
The company Innconcepts IT GmbH as our Fidelio support partner, as well as the company Helios Technologie GmbH (a company of the Medialine Group) have access to all Fidelio and server and homepage relevant data and are authorized to access or view them for maintenance purposes, but not to use, store or pass on the data of the guests.
Helios / Medialine Group
How long is the data stored in the company?
In the event of an inquiry or booking by electronic, telephone or analogue means, all data from the form or all dates given will be stored at least until the expiry of the tax retention period (7 years) and for a maximum of 30 years for marketing reasons, for operational reasons for the benefit of you as a guest (re-booking, traceability for customer programs, in the case of new invoice requests, etc.). Data processing is carried out on the basis of the legal provisions of § 96 para. 3 TKG or lit b (necessary for contract fulfillment) of the GDPR.
How does Hotel Seevilla Wolfgangsee e.U. protect your personal data?
Hotel Seevilla Wolfgangsee e.U. takes precautions, including administrative, electronic and physical procedures, to safeguard your personal data against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction.
The website uses the industry standard SSL (Secure Sockets Layer) encryption in some places. This ensures the confidentiality of your personal details and credit card data during transactions over the Internet. You can also help us by taking appropriate precautions to protect your personal data on the Internet. Change your password frequently. Use a combination of letters and numbers and make sure you always use a secure web browser.
Integrity of your personal data
Hotel Seevilla Wolfgangsee e.U. has taken protective measures to ensure that your personal data is always correct, complete and up to date for the intended purposes. Of course, you have the right to access and change the personal data you have provided at any time. You can help us to ensure that your contact information and preferences are accurate, complete and up to date. You can also request a copy of your personal data by contacting us at the e-mail address below.
Cookies and other technologies
Like many other companies' websites, Seevilla Wolfgangsee e.U. uses cookies and other technologies to help us understand which areas of our websites are most popular, how visitors move around the site, and how much time they spend in each area. In addition, Hotel Seevilla Wolfgangsee e.U. uses cookies and other technologies to ensure that our online advertising is effective and actually draws customers' attention to our products and services. Hotel Seevilla Wolfgangsee e.U. uses cookies and other technologies to analyze the traffic on our website so that we can further improve its design and functionality, and to examine the efficiency of communication with our customers. Hotel Seevilla Wolfgangsee e.U. also uses cookies to better tailor the website to your needs and to provide you with a more convenient browsing experience each time you visit.
Like most websites, we collect certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamps and clickstream data.
In some of our e-mail messages, Hotel Seevilla Wolfgangsee e.U. uses a so-called "click-through URL", which is linked to content on our website. If you click on such a URL address, you will pass through our web server before you reach the actual target web page. Hotel Seevilla Wolfgangsee e.U. tracks this "click-through" data in order to determine what interest there is in certain topics and to measure the efficiency of communication with our customers. If you want to avoid such data being collected, simply do not click on any text or graphic links in e-mails.
Our company-wide commitment to protecting your personal rights
As already mentioned, Hotel Seevilla Wolfgangsee e.U. takes the protection of your personal rights very seriously. To ensure the security of your personal data, these guidelines are passed on to all employees and security precautions to protect personal rights are strictly implemented within the company.
The website contains links to websites of other companies. Hotel Seevilla Wolfgangsee e.U. is not responsible for how these companies handle personal rights. Hotel Seevilla Wolfgangsee e.U. therefore recommends that you enquire with these companies about their privacy policies.
Use of external services
Use of external tracking services
This website uses the following external tracking services:
Google Adwords Conversion
Google Analytics Universal Tracking
Google Adwords Remarketing
Use of Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, by activating IP anonymization on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.
Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by selecting the appropriate settings in your browser software. Please note that in this case you may not be able to use all the functions of this website. You can prevent the collection of data about your use of this website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available at the following link https://tools.google.com/dlpage/gaoptout?hl=de.
You can also prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie will be set to prevent the future collection of your data when you visit this website: Deactivate Google Analytics.
You can find more information on the terms of use and data protection of Google Analytics at: https://www.google.com/analytics/terms/de.html and at https://support.google.com/analytics/answer/6004245?hl=de.
This website uses Google Analytics by means of IP masking to ensure anonymized collection of IP addresses.
Please note that we continue to use Google Analytics to evaluate data from AdWords and the double-click cookie for statistical purposes. If you do not wish this to happen, you can deactivate this via the Ads Preferences Manager at https://adssettings.google.com/?hl=de.
Use of Facebook plugins
These web pages use plugins from the social network facebook.com, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").
When you access web pages on our website that contain such a plugin, a connection to the Facebook servers is established and the plugin is displayed on the website by notifying your browser. This tells the Facebook server which of our web pages you have visited. If you are logged in to Facebook as a member, Facebook assigns this information to your personal Facebook user account. When using the plugin functions (e.g. clicking the "Like" button, posting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plugin.
For more information on the collection and use of data by Facebook, your rights in this regard and options for protecting your privacy, please refer to Facebook's privacy policy.
Use of Facebook pluginsConversion measurement and Custum Audience with the Facebook pixel
The Facebook pixel is a JavaScript code that can be used to track and optimize conversions and capture remarketing target groups (Custom Audience).
Conversion tracking uses the specific tracking code, which is personalized with target indicators, to track users' paths on the website.
The Custom Audience is a target group option that allows the website provider to reach people on Facebook who have visited their website. These people can be automatically grouped based on their specific actions on the website. This information is transmitted to Facebook via the tracking code.
The Facebook ID is also recorded. We would like to point out that the personal data of individual users is anonymous to us and is encrypted locally on the system. The data is therefore securely forwarded to Facebook, where it is stored and processed. However, Facebook can link it to your Facebook account and also use it for its own advertising purposes in accordance with Facebook's data usage policy. Information on Facebook's data usage policy can be found at: https://www.facebook.com/about/privacy/.
The encrypted data is only used for the matching process, is not shared with third parties or other advertisers and is deleted immediately after the matching process has been completed. You can object to the use of Facebook Pixel on the following page: https://www.youronlinechoices.eu
Use of AdWords Remarketing
This website uses cookies for the purpose of targeting visitors via remarketing campaigns with online advertising at a later point in time in the Google advertising network. To place remarketing ads, third-party providers such as Google use cookies based on a visit to this website. As a user, you have the option of deactivating the use of cookies by Google by visiting the Google deactivation page at https://adssettings.google.com/?hl=de.
Your rights, in particular the right to object
If you have any questions or concerns about our privacy policy, please contact us. Please send us a message (see contact details below).
Of course you can ask Hotel Seevilla Wolfgangsee e.U. which data about you is processed by Hotel Seevilla Wolfgangsee e.U., where this data comes from, what it is used for and to whom it is transmitted. You can of course also correct incorrect data or have data processed in an unauthorized manner deleted. The provisions of the Data Protection Act apply.
Hotel Seevilla Wolfgangsee e.U. is entitled to amend the data protection declaration from time to time. If significant changes are made, a corresponding notice will be published on our website together with the updated version of the privacy policy.
You can assert your rights to information, correction, deletion or blocking against Hotel Seevilla Wolfgangsee e.U. at any time. If you wish to exercise your rights, in particular if you wish to revoke your consent to the collection, storage or use of your personal data by Hotel Seevilla Wolfgangsee e.U. for the future, please contact us informally by e-mail or post at:
Hotel Seevilla Wolfgangsee e.U.
Markt 17
5360 St.Wolfgang
Email: welcome@seevilla.co.at