This Privacy Policy covers the collection and use of personal data that may be collected when you contact us—for example, when you visit our website, request, book, or purchase services, or when you call us. Please take a moment to read the document below, which informs you about how Hotel Seevilla Wolfgangsee .U. handles your personal data, what types of data are collected, how and for what purpose this data is used, to whom Hotel Seevilla Wolfgangsee .U. discloses this data, and how Hotel Seevilla Wolfgangsee .U.

protects your personal data. Your privacy rights are our top priority, and Hotel Seevilla Wolfgangsee .U. makes every effort to protect these rights. Any additional data protection obligations that go beyond the scope of this privacy policy remain unaffected.

For what purpose does Hotel Seevilla Wolfgangsee e.U. collect personal data?

Hotel Seevilla Wolfgangsee .U. collects and uses your personal data to provide you with exemplary customer service, ensure convenient access to our website, and offer you the best possible range of services. Above all, however, this data is used, for example, to facilitate your new inquiries or bookings when you contact us again after a stay or an inquiry. It is also necessary for processing additional billing requests.

In addition, your personal information helps us keep you informed about the latest product announcements, special offers, and other developments that we believe may be of interest to you. If you are not interested in receiving updates on the latest developments or current product and service information, you can let us know at any time. As of today (Friday, March 23, 2018), newsletters are not sent electronically via email, but only by mail.

What data is recorded?

There are a number of situations in which Hotel Seevilla Wolfgangsee e.U. can use your personal data to provide you with a better service. For example, you may be asked to provide personal information when you start a transaction. You will only ever be asked to provide information that is relevant to the situation in question. This includes, for example, your name, postal address, telephone number, e-mail address and preferred method of contact or credit card details. In addition, Hotel Seevilla Wolfgangsee e.U. collects information for market research purposes in order to get to know our customers better and to be able to offer you a more effective service. Furthermore, Hotel Seevilla Wolfgangsee e.U. collects data on customer activities on our website. Hotel Seevilla Wolfgangsee e.U. can use this data to determine what information is really useful to our customers and which areas of our websites and Internet services are of most interest to them.

When does Hotel Seevilla Wolfgangsee e.U. pass on personal data?

Hotel Seevilla Wolfgangsee .U. takes the protection of your personal rights very seriously. Hotel Seevilla Wolfgangsee .U. assures you that Seevilla Wolfgangsee neither sell nor lend your contact information to other providers. In order to provide you with exemplary service, Hotel Seevilla Wolfgangsee .U. may, under certain circumstances, share your personal data with third parties, who are, however, obligated to protect this data in accordance with the privacy policy.

Please note that, in order to simplify the inquiry and booking process and to facilitate subsequent contract fulfillment, the operator stores the IP address of the account holder via cookies, as well as the account holder’s name, address, and credit card number. In addition, for the purpose of contract fulfillment or for reporting purposes, we also store the following data: date of birth. The data you provide is necessary for the fulfillment of the contract or for the implementation of pre-contractual measures. Without this data, we cannot conclude the contract with you. No data is transferred to third parties, with the exception of the transfer of credit card data to the processing banks/payment service providers for the purpose of debiting the room rate or the costs incurred during the stay, as well as to our tax advisor to fulfill our tax obligations. The programs used—the Gastmanager reservation system and the booking tool from Vioma GmbH—securely store the data transmitted to us and have their own privacy policies, which you can find here:

Vioma GmbH:https://www.vioma.de/de/service/datenschutzerklaerung/
Guest Manager: https://www.gastmanager.com/datenschutz

Both Gastmanager and KlarIT have access to all relevant data and are authorized to access and view it for maintenance purposes; however, they are not permitted to use, store, or disclose guest data. Gastmanager will hereinafter be referred to as Gastmanager.

Binding nature of instructions. Gastmanager processes personal data only on the documented instructions of the controller, including with regard to the transfer of personal data to a third country or an international organization, unless required to do so by Union or Member State law to which Gastmanager is subject; in such a case, the Guest Manager shall inform the controller of these legal requirements prior to processing, unless the law in question prohibits such notification on grounds of an important public interest.

Confidentiality Obligation. Gastmanager ensures that individuals authorized to process personal data have agreed to maintain confidentiality or are subject to an appropriate legal duty of confidentiality. Furthermore, Gastmanager ensures that this confidentiality obligation remains in effect even after the termination of employment contracts and service agreements.

Technical and organizational measures. Gastmanager shall take all measures required under Article 32 of the GDPR. To this end, Gastmanager shall, in particular, appoint a data protection officer where required by law, establish internal rules of conduct, conduct ongoing risk assessments, maintain a data security policy, implement the resulting data security measures, and evaluate their implementation. The client has the right to review the draft version of the documentation at https://www.gastmanager.com/dsgvo/.

Data subject rights. Given the nature of the processing, Gastmanager shall, to the extent possible, assist the Client with appropriate technical and organizational measures to enable the Client to fulfill its obligation to respond to requests for the exercise of the data subject’s rights as set forth in Chapter III of the GDPR. To the extent that Gastmanager incurs costs in this regard, the Client shall bear such costs on a cost-reimbursement basis.

Security of processing. Taking into account the nature of the processing and the information available to it, Gastmanager assists the client in complying with the obligations set forth in Articles 32 through 36 of the GDPR.

Completion of processing. Upon completion of the processing services, the data processor must, at the client’s discretion, either delete or return all personal data, unless there is an obligation under Union law or the law of the Member States to retain the personal data.

Obligation to Provide Evidence. The Guest Manager shall provide the Client with all necessary information to demonstrate compliance with the obligations set forth in this Article and shall facilitate and cooperate with audits—including inspections—conducted by the Client or another auditor appointed by the Client.

How long is the data stored in the company?

In the event of an inquiry or booking made electronically, by phone, or via other means, all data from the form or any information provided will be stored at least until the expiration of the tax retention period (7 years) and for up to 30 years for marketing purposes, for operational reasons, and for your benefit as a guest (rebooking, traceability for loyalty programs, new billing requests, etc.). Data processing is carried out in accordance with the legal provisions of Section 96(3) of the Telecommunications Act (TKG) or Article 6(1)(b) (necessary for the performance of a contract) of the GDPR.

How does Hotel Seevilla Wolfgangsee e.U. protect your personal data?

Hotel Seevilla Wolfgangsee .U. takes precautions, including administrative, electronic, and physical measures, to protect your personal data from loss, theft, and misuse, as well as from unauthorized access, disclosure, alteration, and destruction.

This website uses the industry-standard SSL (Secure Sockets Layer) encryption in certain areas. This ensures the confidentiality of your personal information and credit card details during online transactions. You can also help us by taking appropriate precautions to protect your personal data online. Change your password frequently. Use a combination of letters and numbers, and make sure to always use a secure web browser.

Integrity of your personal data

Hotel Seevilla Wolfgangsee e.U. has taken protective measures to ensure that your personal data is always correct, complete and up to date for the intended purposes. Of course, you have the right to access and change the personal data you have provided at any time. You can help us to ensure that your contact information and preferences are accurate, complete and up to date. You can also request a copy of your personal data by contacting us at the e-mail address below.

Cookies and other technologies

As is common on many other corporate websites, Seevilla Wolfgangsee .U. also uses so-called “cookies” and other technologies to gain a better understanding of which sections of our websites are particularly popular, how our visitors navigate the site, and how much time they spend in the various sections. In addition, Hotel Seevilla Wolfgangsee .U. uses cookies and other technologies to ensure that our online advertising is effective and actually draws customers’ attention to our products and services. Hotel Seevilla Wolfgangsee .U. uses cookies and other technologies to analyze traffic on our website so that we can further improve its design and functionality, and to assess the effectiveness of our communication with customers. Furthermore, Hotel Seevilla Wolfgangsee .U. uses cookies to better tailor the website to your needs and to offer you even greater convenience when navigating the site during each visit.

Like most websites, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and clickstream data.

In some of our email messages, Hotel Seevilla Wolfgangsee .U. uses a so-called “click-through URL” that links to content on our website. When you click on such a URL, you pass through our web server before reaching the actual destination webpage. Hotel Seevilla Wolfgangsee .U. tracks this “click-through” data to determine interest in specific topics and to measure the effectiveness of our communication with customers. If you wish to prevent such data from being collected, simply do not click on any text or graphic links in emails.

Our company-wide commitment to protecting your personal rights

As previously mentioned, Hotel Seevilla Wolfgangsee .U. takes the protection of your personal rights very seriously. To ensure the security of your personal data, these guidelines are communicated to all employees, and security measures to protect personal rights are strictly enforced within the company.

This website contains links to websites operated by other companies. Hotel Seevilla Wolfgangsee .U. is not responsible for how these companies handle personal data. Hotel Seevilla Wolfgangsee .U. therefore recommends that you contact these companies to inquire about their privacy policies.

Use of External Services
Use of External Tracking Services
This website uses the following external tracking services:
Google AdWords Conversion
Google Analytics Universal Tracking
Google AdWords Remarketing

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is typically transmitted to and stored on a Google server in the United States. However, by activating IP anonymization on this website, your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data held by Google.

You can prevent cookies from being stored by adjusting your browser settings accordingly. Please note that in this case, you may not be able to use all the features of this website. You can prevent the collection of data regarding your use of this website (including your IP address) and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

You can also prevent Google Analytics from collecting your data by clicking the link below. This will set an opt-out cookie that prevents your data from being collected in the future when you visit this website: Disable Google Analytics.

For more information about the terms of use and privacy policy of Google Analytics, please visit: https://www.google.com/analytics/terms/de.html and https://support.google.com/analytics/answer/6004245?hl=de.

This website uses Google Analytics with IP masking to ensure that IP addresses are collected anonymously.

Please note that we continue to use Google Analytics to analyze data from AdWords and the DoubleClick cookie for statistical purposes. If you do not wish to allow this, you can opt out via the Ads Preferences Manager at https://adssettings.google.com/?hl=de.

Use of Facebook plugins

This website uses plugins from the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).
When you visit pages on our website that contain such a plugin, a connection to the Facebook servers is established, and the plugin is displayed on the website via a notification sent to your browser. This transmits information to the Facebook server regarding which of our web pages you have visited. If you are logged in to Facebook as a member at that time, Facebook associates this information with your personal Facebook user account. When you use the plugin’s features (e.g., clicking the “Like” button, posting a comment), this information is also associated with your Facebook account—you can prevent this only by logging out before using the plugin.

For more information about how Facebook collects and uses data, your rights in this regard, and ways to protect your privacy, please refer to Facebook’s Privacy Policy.

Use of Facebook pluginsConversion measurement and Custum Audience with the Facebook pixel

The Facebook Pixel is a JavaScript code that allows you to track and optimize conversions, as well as create remarketing audiences (Custom Audiences).
Conversion tracking uses a specific tracking code, personalized with target metrics, to track users’ paths on the website.
Custom Audience is a targeting option that allows website providers to reach people on Facebook who have visited their website. These individuals can be automatically grouped based on specific actions they took on the website. This information is transmitted to Facebook via the tracking code.

The Facebook ID is also collected in this process. Please note that the personal data of individual users is anonymous to us and is encrypted locally on the system. The data is thus securely transmitted to Facebook, where it is stored and processed. However, Facebook may link this data to your Facebook account and use it for its own advertising purposes in accordance with Facebook’s Data Use Policy. Information about Facebook’s Data Use Policy can be found at: https://www.facebook.com/about/privacy/.

The encrypted data is used solely for the matching process, is not shared with third parties or other advertisers, and is deleted immediately after the matching process is complete. You can opt out of the use of Facebook Pixel on the following page: https://www.youronlinechoices.eu

Use of AdWords Remarketing

This website uses cookies for the purpose of targeting visitors via remarketing campaigns with online advertising at a later point in time in the Google advertising network. To place remarketing ads, third-party providers such as Google use cookies based on a visit to this website. As a user, you have the option of deactivating the use of cookies by Google by visiting the Google deactivation page at https://adssettings.google.com/?hl=de.

Your rights, in particular the right to object

If you have any questions or concerns regarding this privacy policy, please contact us. To do so, please send us a message (see below for contact information).

Of course, you may contact Hotel Seevilla Wolfgangsee .U. to inquire about what personal data Hotel Seevilla Wolfgangsee .U. processes about you, where this data comes from, how it is used, and to whom it is disclosed. You may also correct any inaccurate data or request the deletion of data that has been processed unlawfully. The provisions of the Data Protection Act apply.

Hotel Seevilla Wolfgangsee .U. reserves the right to amend this Privacy Policy from time to time. If significant changes are made, a notice to that effect will be posted on our website along with the updated version of the Privacy Policy.

You may exercise your rights to access, correct, delete, or restrict the processing of your personal data at any time by contacting Hotel Seevilla Wolfgangsee .U. If you wish to exercise your rights, particularly if you wish to withdraw your consent to the collection, storage, or use of your personal data by Hotel Seevilla Wolfgangsee .U. in the future, please contact us informally by email or mail at:

Hotel Seevilla Wolfgangsee .U.
Markt 17
5360 St. Wolfgang
Email: welcome@seevilla.co.at